FAQs

1. What is your return policy?

Most unused items may be returned within 30 days of delivery, subject to the eligibility requirements in our Refund Policy. To initiate a return, please contact us at support@vesselvia.com. Return shipping costs are paid by the customer, unless the product is damaged or incorrect.

2. What shipping options and costs do you offer?

We offer Free standard shipping within the United States.

3. How long does shipping take?

1. Processing time: 2–4 business days (Monday–Friday)
2. Transit time: 5–8 business days (Monday–Friday)

You will receive a notification once your order has been dispatched.

4. What payment methods do you accept?

We accept:

1. Credit and Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, UnionPay.
   
2. Digital Wallets: Google Pay, Shop Pay.
3. Paypal

All payments are processed in USD ($).

5. Do you offer discounts or promotional codes?

Occasionally, we offer promotional codes and discounts. Any active promotions will be displayed on the Site.

6. Is a product available?

If a product is out of stock, this will be indicated on the product page. You may sign up for a notification to be alerted when the product becomes available again.

7. Do you provide product guarantees?

We stand behind the quality of our products. If you experience any issues, please contact us at support@vesselvia.com, and we will provide a replacement or refund as appropriate.

8. Can I track my order?

Yes. Once your order has been dispatched, you will receive a tracking number to monitor the progress of your delivery.

9. How can I contact customer service?

You can reach us via Email: support@vesselvia.com or Phone: +1(307) 439-3162. We aim to respond to all enquiries within 24 hours.

10. What happens if my item is damaged or incorrect on delivery?

Please contact us immediately at support@vesselvia.com. We will arrange for a replacement or a full refund, depending on your preference.

11. What is your cancellation policy?

Orders can be cancelled within 48 hours after placing the order, and a full refund will be issued without any deduction from the original amount. Please contact us as soon as possible to request changes. Once an order has been dispatched, it cannot be cancelled.

12. Are my payment details secure?

Yes. We use secure encryption technologies and trusted payment gateways to protect your payment information.

13. Do you have a physical store?

No. We operate exclusively online and do not have a physical retail location.