Shipping policy

At Weserenity, we are committed to providing a reliable and transparent shipping experience. This Shipping Policy explains how we process, ship, and deliver orders within the United States.

Shipping Summary

  • Shipping Area: United States only.
  • Shipping Cost: Free standard shipping on all orders.
  • Order Processing Time: 2–4 business days.
  • Estimated Delivery Time: 5–8 business days after shipment.
  • Total Estimated Delivery Time: 7–12 business days.
  • Order Cut-Off Time: 4:00 PM Eastern Time (ET).
  • Tracking Included: Tracking information is provided once your order ships.
  • Address Changes: Contact us within 24 hours of placing your order if you need to update your shipping details.

1. Shipping Coverage

We currently ship to addresses throughout the United States.

At this time, we are unable to deliver to:

  • P.O. Boxes
  • APO/FPO military addresses
  • U.S. territories not supported by our delivery partners

If we are unable to deliver to your location, we will notify you as soon as possible.

2. Shipping Costs

We offer free standard shipping on all orders within the United States.

The price displayed at checkout is the final product price, and there are no additional shipping charges for standard delivery.

3. Order Processing

Orders are processed Monday through Friday, excluding public holidays.

  • Processing Time: 2–4 business days
  • Order Cut-Off Time: 4:00 PM Eastern Time (ET)

Orders placed after the daily cut-off time will begin processing on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information.

4. Delivery Time

After shipment, most orders arrive within:

  • Transit Time: 5–8 business days

Total estimated delivery time is typically:

  • 7–12 business days (processing time plus transit time)

Delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, or seasonal shipping volumes.

5. Shipping Carriers

We partner with established delivery providers to help ensure reliable service.

Depending on your location and order requirements, shipments may be delivered through carriers such as:

  • USPS
  • UPS
  • DHL
  • Other regional delivery partners

Carrier selection may vary based on destination and availability.

6. Order Tracking

Once your order has shipped, you will receive an email containing your tracking information.

You can use the tracking number provided to monitor your shipment's progress through our order tracking page.

Please note that tracking updates may occasionally take time to appear while packages move between carrier facilities.

If you have any questions regarding your shipment, please contact us using the details provided at the end of this policy.

7. Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays can occasionally occur due to factors beyond our control, including:

  • Severe weather conditions
  • Transportation disruptions
  • High shipping volumes
  • Carrier operational delays
  • Other unforeseen circumstances

If your order appears delayed beyond the expected delivery timeframe, please contact us and we will assist in investigating the shipment status.

8. Lost, Damaged, or Incorrect Deliveries

If your order arrives damaged, incomplete, or differs from what you purchased, please contact us as soon as possible.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Photos of the package and product, if applicable

Our support team will review the situation and work with you toward an appropriate resolution.

9. Shipping Address Changes

If you need to update your shipping address or modify your order details, please contact us within 24 hours of placing your order.

Once an order has been processed or shipped, we may not be able to make changes to the delivery information.

For assistance, please contact our customer support team using the contact details below.

10. Packaging

We take care to package all orders securely to help protect our sleep wellness products during transit.

Where practical, we may use recyclable or environmentally conscious packaging materials.

11. Policy Updates

We may update this Shipping Policy from time to time to reflect operational, legal, or service changes.

Any updates will be posted on this page and become effective upon publication.

12. Contact Information

Weserenity

Email: support@weserenity.com

Phone: +1 (302) 207-9438

Address:
30 N Gould St
Sheridan, WY 82801
United States

Customer Support Hours (Eastern Time)

Monday – Friday: 8:30 AM – 5:30 PM
Saturday: Closed
Sunday: Closed

We aim to respond to all customer inquiries within 1 business day.