Refund policy

At Weserenity, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. We offer a simple, transparent return and refund process designed to make your experience as smooth as possible.

Return & Refund Summary

  • 30-Day Returns: Most items may be returned within 30 days of delivery.
  • Exchanges Accepted: Eligible items may be exchanged for a replacement product.
  • Refund Processing: Approved refunds are issued within 10 business days after the returned item is received and inspected.
  • No Restocking Fees: We do not charge restocking fees on approved returns.
  • Order Cancellations: Orders may be canceled within 24 hours of purchase. After that, we'll do our best to stop processing, but cancellation cannot be guaranteed once fulfillment has begun.
  • Changed Your Mind? Returns for non-defective items are accepted. Customers are responsible for return shipping costs.
  • Damaged, Defective, or Incorrect Items: We'll provide a replacement or full refund and cover any applicable return shipping costs.
  • Original Condition Required: Returned items must be unused, in their original packaging, and include all original components.

1. Return Eligibility

Most Weserenity products may be returned within 30 days of the delivery date.

To qualify for a return, the item must:

  • Be unused and in the same condition in which it was received.
  • Be returned in its original packaging.
  • Include all accessories, manuals, labels, and components originally provided.
  • Be accompanied by proof of purchase, such as an order number or confirmation email.

Returns that do not meet these requirements may not be eligible for a refund.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

  • Personalized or custom-made products.
  • Gift cards and digital products.
  • Items specifically marked as non-returnable or final sale.
  • Products that have been damaged, altered, modified, or misused after delivery.

3. How to Start a Return

To request a return, please contact us at support@weserenity.com within 30 days of receiving your order.

Please include:

  • Your order number.
  • The name used for the order.
  • A brief explanation of the reason for the return.
  • Photos of the item if it arrived damaged, defective, or incorrect.

Our customer support team will review your request and provide return instructions if your return is approved.

Please do not send items back without first contacting us, as unauthorized returns may experience processing delays.

4. Return Shipping Costs

Damaged, Defective, or Incorrect Items

If your pillow or sleep wellness product arrives damaged, defective, or different from what you ordered, Weserenity will cover any applicable return shipping costs and provide either:

  • A replacement item, or
  • A full refund to your original payment method.

Customer-Initiated Returns

If you wish to return an item because:

  • You changed your mind,
  • You no longer want the product,
  • You ordered the wrong item,

you will be responsible for the return shipping costs.

Returned items must be unused, in their original packaging, and in resalable condition to qualify for a refund.

5. Exchanges

We accept exchanges for eligible items.

If you'd like a replacement, different size, or alternative pillow or sleep accessory, please contact our support team within 30 days of delivery. Exchange eligibility is subject to product availability and the return conditions outlined in this policy.

6. Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be issued to the original payment method used during checkout.

Refunds are typically processed within 10 business days after the returned item has been received and approved.

Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.

7. Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If you receive a pillow or other sleep wellness product that is damaged, defective, or incorrect, contact us as soon as possible at support@weserenity.com with photographs of the issue.

We'll work with you to resolve the problem through a replacement, exchange, or full refund, depending on the circumstances.

8. Order Cancellations

Orders may be canceled within 24 hours of purchase for a full refund.

If more than 24 hours have passed, we'll make every reasonable effort to stop processing your order. However, once an order has been processed or shipped, cancellation may no longer be possible.

If your order has already been dispatched, you may still return the item after delivery in accordance with this Refund & Returns Policy.

9. Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us:

Weserenity
Email: support@weserenity.com
Phone: +1 (302) 207-9438

We're committed to providing fair, transparent, and responsive customer support, and we'll do our best to assist you as quickly as possible.