Privacy policy

Last updated: July 18, 2026

At Weserenity, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, place an order, contact us, or use our services.

Privacy Summary

  • We collect information needed to process orders, deliver products, and provide customer support.
  • We use your information to fulfill purchases, improve our website, prevent fraud, and communicate with you.
  • We may use cookies and similar technologies to improve your shopping experience and support advertising.
  • We do not sell your personal information for monetary compensation.
  • You may request access to, correction of, or deletion of your personal information where permitted by law.
  • You may unsubscribe from marketing emails at any time.

1. Information We Collect

We may collect personal information that you provide directly to us, information collected automatically when you use our website, and information received from service providers that help us operate our store.

The information we collect may include:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Payment confirmation details
  • Customer support messages
  • Account login details, if you create an account
  • Device information
  • IP address
  • Browser type
  • Website usage activity
  • Items viewed, added to cart, purchased, returned, exchanged, or canceled

Payment information is processed securely by third-party payment providers. Weserenity does not store complete credit card or debit card details on its servers.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Confirm payments
  • Arrange shipping and delivery
  • Provide order updates and tracking information
  • Process returns, refunds, exchanges, and cancellations
  • Respond to customer service requests
  • Improve our website, products, and services
  • Detect and prevent fraud, unauthorized transactions, and security issues
  • Send marketing emails or promotional messages, where permitted
  • Comply with applicable legal, tax, and regulatory requirements

3. Cookies and Similar Technologies

We use cookies and similar technologies to help our website function properly and improve your shopping experience.

Cookies may be used to:

  • Keep items in your cart
  • Remember your preferences
  • Understand how visitors use our website
  • Improve website performance
  • Support advertising and marketing activities
  • Help prevent fraud and improve security

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.

4. Marketing Communications

If you sign up for marketing emails or otherwise provide permission, we may send you promotional messages about products, offers, or store updates.

You may opt out of marketing emails at any time by using the unsubscribe option included in our emails or by contacting us using the details provided below.

Even if you opt out of marketing messages, we may still send important non-promotional emails related to your orders, account, customer service requests, or legal notices.

5. How We Share Information

We may share personal information with trusted third parties that help us operate our business and provide services to you.

These may include:

  • Shopify, which hosts and powers our online store
  • Payment processors
  • Shipping and delivery carriers
  • Order fulfillment providers
  • Customer support tools
  • Website analytics providers
  • Fraud prevention and security providers
  • Marketing and advertising partners
  • Professional service providers, such as legal, accounting, or compliance support

We only share information as needed to provide our services, operate our business, comply with legal obligations, or protect our rights and customers.

We do not sell your personal information for monetary compensation. However, certain advertising or analytics activities may be considered "sharing" or "targeted advertising" under some state privacy laws. Where required by law, you may have the right to opt out of such activities.

6. Shopify

Our store is powered by Shopify. Shopify helps us provide our website, checkout, payment processing, order management, and other ecommerce services.

Information you provide through our website may be processed by Shopify and its service providers to help operate and improve the store experience.

Additional information about Shopify's privacy practices is available through Shopify's official privacy documentation.

7. Payment Security

All payments are processed through secure third-party payment providers. Weserenity does not store complete payment card information on its servers.

We use reasonable administrative, technical, and security measures to help protect customer information. However, no online transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We keep personal information only for as long as reasonably necessary to provide our services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.

The length of time we retain information may vary depending on the type of information and the reason it was collected.

9. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain privacy rights regarding your personal information.

These rights may include the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate personal information
  • Request deletion of your personal information
  • Request a copy of your personal information
  • Opt out of certain targeted advertising or data sharing activities
  • Withdraw consent for marketing communications

To submit a privacy request, please contact us using the contact information below.

We may need to verify your identity before processing your request. We will respond to verified privacy requests within the timeframe required by applicable law.

We will not discriminate against you for exercising your privacy rights.

10. Children's Privacy

Our website and services are not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us and we will take appropriate steps to remove the information.

11. Third-Party Services

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, or security of third-party services. We encourage you to review their privacy policies before providing any personal information.

12. Security

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of online transmission or electronic storage is completely secure. We encourage customers to use strong passwords and avoid sharing sensitive information through unsecured channels.

13. Legal Compliance

We may use or disclose personal information when necessary to:

  • Comply with applicable laws and regulations
  • Respond to lawful requests from government authorities
  • Protect our legal rights
  • Investigate fraud or security issues
  • Enforce our Terms of Service and other store policies
  • Protect the safety of our customers, business, or others

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, legal requirements, or privacy practices.

Any updates will be posted on this page with a revised "Last updated" date. Continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.

15. Contact Information

Weserenity

30 N Gould St
Sheridan, WY 82801
United States

Email: support@weserenity.com

Phone: +1 (302) 207-9438

Customer Support Hours

Monday – Friday: 8:30 AM – 5:30 PM Eastern Time
Saturday: Closed
Sunday: Closed

We aim to respond to customer inquiries within 1 business day.